The trainer was very good, he was relaxed and I felt I could ask questions, his knowledge was excellent and he gave handy tips throughout. Holding and supporting the silverware with food on it with your left hand. Plates are served and cleared from the left side. Give us a ring on +442032900142. We have trained hundreds of students and we know everyone is different. You can also email us on info@bespokebureau.com. Obviously, we are here to teach you to master the technical skills to carry out silver service. 2 Silver Service Waiter Duties and Responsibilities: Able to prepare all Food and beverage mise-en-place duties prior to service. Terminology Metro previously said it had filed formal petitions for reconsideration of WMSC directives that remove certified operators from service and that stalls the previously agreed upon 7000-series Return to Service plan. And although your main focus and priority will always be on the children. We also teach table management and all other forms of service. Learn More >> Find a Job Start your search for the perfect job. I was recommended the course by a previous student. Private training is entirely created around your own needs and requirements and is a fully adjusted, bespoke option. Prepare tables to silver service standard, with the appropriate equipment and utensils for a given menu. Designed for Stewards and Stewardesses who are new to the yachting industry and wish to learn skills for food service onboard and those who have experience with service within the hospitality industry but are new to yachting. Moreover, you will learn how to carry and clear with style and finesse. "We also appreciate WSMCs commitment to timely consider our petition on moving to Phase 3 of our 7000-series train Return to Service plan. Take a look at the training we do on our video page: Of course, all our students at the British Butler Academy will receive an attendance certificate. In France, this service is known as service langlaise (English service). Currently teaching in a Hotel & Restaurant Management School and operating as In-Flight Service Trainer and VIP Flight Attendant in a well-known Corporate Company for the last four years. Brilliant communication and very encouraging when you struggle. We run 2 types of courses in silver service: 1. Moreover, let our specialist teachers show you all the tricks and tools of the trade. Initially, the idea of giving silver service is hard. An aviation specialist herself, Maria has contributed for the past eight years to the business development and success of Worldwide Private Jet Companies and Private Owned Operations as Cabin Crew Manager, In-Flight Service Director, Silver Service Trainer, Consultant and Recruiter: supervising and managing teams over thirty corporate flight attendants, sharing her extensive experience in wide and narrow-body business jet aircrafts. I would recommend the training. If you are a beginner and have never worked as a waiter or in any other service field, the training may take a few more days. In another directive Metro said was received Friday, WMSC halted the October Return to Service agreement, which permitted Metro to put more trains in service for customers. The ratio of servers to guests depends on a) the number of courses and b) special prep required. Service may vary but generally follows these same basic principles: 20-21 Metro announced Monday that train service on the Blue, Orange, and Silver lines will be reduced from every 15 minutes to every 25 minutes after transit system officials say Washington Metrorail . First of all, we want you to know that we run excellent Courses Silver Service Skill all year around. Table setting and decoration It was good to have practice on the things we learnt during the training. Food is always served from the right hand side of the guest and cleared from the right hand side. Blend into the background. Training Manual Providing Silver Service This Manual is designed to provide you, the employee, with a full knowledge of how to provide a silver service and the different methods associated with such a service. Change cutlery on the table in silver service style and at the appropriate time, to suit the customer's choice of menu items. A Metro technician looks at 7,000 series railcars positioned for inspection. I would be very likely to recommend it to my colleagues and friends as I enjoyed the training. Service should then be performed clockwise around the table. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately . Last but not least, let our specialist teachers show you all the tricks and tools of the trade. The course is a really great format, having interactive elements mixed with videos and practical sessions, the trainers knowledge was utterly brilliant, both incredibly knowledgeable, with very helpful feedback. You do not have to have any specific previous experience to enrol in our Silver Service training courses you will learn everything you need to know! Moreover, you will learn how to carry and clear with style and finesse. Tray service can be breakfast, lunch or supper. Silver service is synonymous with proper etiquette. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. In fact, we can come to your home, work-place, hotel, restaurant or Yacht. There are several ways of knowing if a guest has finished their meals and are ready to clear. Earlier on Monday transit officials said service would be reduced from every 15 minutes to every 25 minutes after WMSC directives sidelined more than 50 certified rail operators and stalled railcar return plans. Secondly, anyone wanting to enter into the field is welcome. You stand behind the guest, to the guests left side (as a general rule). Embouchure trainer is suitable for trumpet, trombone, French horn, organ, flute, clarinet, oboe and bassoon. And it will really make you shine in front of the principals. This 1-day silver service training course is designed for restaurant servers who work in a restaurant that offers this type of service. Great question, Pierce! We have people from all different types of backgrounds successfully completing our silver service training courses, whatever previous experience they had! This course will take your restaurant servers to the next level. Feature: 1. For example, silver service has one modification which is known as butler service. Interestingly, we will teach the techniques and etiquette to enable them to provide the best possible service to you or your guests. Crew Training Centres With over 25 years of experience, bluewater are the longest established dedicated yacht crew training provider. Reach a higher level of excellence with professional training. On Sundays the normal wait staff in a private home would be given the day off. Please get in touch with us to discuss training options suitable for you. Just so there is one trusted person in the house taking care of several different things. Avon 15 Stratton Street Our expertise in the Corporate Aviation Industry lies in our passion for excellence and ability to understand each customer and to meet and exceed their expectations. Chipping Sodbury Falkland Square Historically upper-class British people have admired and respected the service referred to as Silver Service. TA18 7JS, 3 Russell Mews Also, know when and where to apply different styles of service, protocol & etiquette. Our Silver Service VIP/VVIP cabin crew training program can be modified at the discretion of each operator and can include any of the following topics or additional ones requested by each customer: For further information on our Cabin Crew Silver Service Training please contact us oninfo@activeaviationtraining.com or call our offices on+44 (0) 330 311 0737. Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. WASHINGTON - Metro says train service will not be impacted along the Blue, Orange, and Silver lines as previously expected after officials say the Washington Metrorail Safety Commission expedited their review and stay of their directive related to rail operator training. It is the term given to the skilled serving of food from a platter using a spoon and fork to seated guests at a table, and is a technique requiring much practice and dexterity. Plates and glasses are cleared from the right. How to Become a Maternity Nurse & Maternity Nurse Qualifications, Chiltern Nanny Conference and Nanny of the Year Award 2013, Teaching your child to be safe Part Two. W1J 8LQ Event Organization/ Beach/ BBQ. Polo & Tweed offer Silver Service Training. Set tables to silver service standard, with the appropriate crockery, cutlery, glassware and silverware. We offer training in person, or online. Service la russe (French, service in the Russian style) is a manner of dining that involves courses being brought to the table sequentially. Tell us what you need and well take care of the rest. The trainer has extensive knowledge of banquet, formal service and events, with good tips on problem solving. Maternity Nurses Why should you work through an agency? Learn more and sign up to our newsletter. Starting with wine and then lastly water glasses in front. Yacht crew silver service training - Certification, Accreditation & Graduation: Also, know when and where to apply different styles of service, protocol & etiquette. Impressively, we offer service training courses for all service staff such as: Stewardesses, Waitresses, Housekeepers, Butlers, and Hotel Staff. As a nanny, you might have never thought of the option, or relevance of doing a. . To meet this increasing demand for quality yacht crew, we now have training centres in the major yachting hubs around the world. Suitable for top restaurants that offer silver service. served first. We travel across the UK and around the globe. The trainer was an expert and easy to understand. Definition of Service and the role of the Service Provider. Our trainers know how to adjust our course to fit your needs so you are always engaged and you are learning at the highest level possible. I understand food/plate are served from the right but how should be cleared, from the right or left? There are many different facets to Silver Service that can be discussed elaborately, or taught in training. Then offer water. There is usually a signal to say it is time to put plates down and begin serving. First of all, learning Silver Service is ideal for domestic staff, hotel, restaurant and yacht staff. The courses get booked up early so please be sure to contact us soon if you are serious. One should avoid spilling any food. Sam is one of Polo & Tweeds most sought after trainers. Thank you, In general in silver service one would serve from the left, and clear from the right. Although silver service is an old-fashioned type of service, it is popular. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. This hands on Training where you will learn Silver Serviceis ideal for: Needless to say, especially relevant is that a high percentage of todays hospitality staff need the skills of silver service. Yacht crew silver service training - we teach our students to be: of 6-star standard. (This is typically the most prominent guest of the principal). Noteworthy is that, in all instances, we come to you! Universally, one waits for all guests on the table to finish before clearing the table of plates. We cover everything from Silver Service to House Management. Metro has provided a link to the directives and petitions online. But do you actually know what it really means, and what it all entails? Serving/ Clearing method The course was easy to book, and I completed it to refresh my service knowledge. Organise your work area to establish an efficient workflow. Each service will be called upon depending on the nature of the yacht, the guests and host taste. And whether the setting is informal or formal. Group training start at 800GBP per day plus VAT. First of all, all F & B workers can enrol. Thank you for your question! 50% payment is required in advance. I have a sufficient level of spoken and written English to understand the course content and to pass any verbal or written assessments. The bread plate goes to the left of the setting, glasses go on the right. Metro will temporarily reduce service on the Blue, Orange and Silver lines through most of the week after a safety watchdog "sidelined" more than 50 rail operators, the Washington Metropolitan . All our trainings . If you are interested to find out more have a look at our Silver Service courses we have online versions too! From a British Royal background, Sams career has led him to be one of the highest calibre Butler trainers. Housekeeping and laundry including cleaning products and their uses Flower arranging and table set up Mooring protocol, fenders and lines Suitcase packing Ironing & stain removal workshop Napkin folding Optional add-ons to your course: VHF Radio - 1 Day As a result of our training, with silver service as a skill on your CV, new doors will open and higher paid jobs may be in short reach. Our advanced silver service training follows a standard structure designed to cover every aspect of service that a waiter/ess will require. Last but not least, every student will get their own PDF handbook to keep. Mise en place Our four-day training course is dedicated to both future VIP Flight Attendants aspiring to enter the corporate aviation industry and current VIP Flight Attendants wishing to enhance and value their professional experience and skills. His eye for detail, his inspiring personality and his ability to inspire his students always shines. Also, you can attend the course in a group or privately. The most cost-effective way to learn with Polo & Tweed. Present and Serve wine correctly. Somerset Silver Service Training +44 (0) 330 311 0737 Cabin Crew Initial Training Conversion & Differences Training Recurrent Training Aircraft Type Specific Training Senior Cabin Crew Training Single Cabin Crew Training Customer Service Training Silver Service Training Flight Crew Conversion Training Recurrent Training SEP Training First Aid Training The lower edge of the utensils aligns with the bottom rim of the plate, about one inch from the edge of the table. Silver Service & Butler Service Always work within specified areas to avoid disturbing the workflow of others. Its been utterly brilliant. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Green Park House Aviation News | Copyright ASCG. The course has been developed over many years of practical training to provide the knowledge, techniques and ability to excel and progress at the highest levels of the hospitality industry. Of course, anyone else looking to find a silver service training course is welcome too. Hope that helps! The course is aimed at providing you with all the skills for professional service, an understanding of your guests and what you need to do to give first class service. 3. Its mostly in these situations that knowledge of silver service will be highly appreciated. Moreover, at our discretion we will also write references to the students that have done particularly well. Excellence Silver Service Training | Corporate Flight Attendant Training | Excellence Silver Service Training offers assistance & training for both future VIP Flight Attendants. Required fields are marked *. Present and Serve wine correctly. Contact usnow for a quote. Noteworthy is that we follow a standard structure designed to cover every aspect of service that a waiter/ess will need. We offer customized solutions for Corporate Flight . At Polo & Tweed we are proud to offer Silver Service courses of the highest standard, either on a one-to-one, tailor-made basis or in small groups. Present and Serve wine correctly. able to follow-through. In contrary to silver service, in butler service, the diner helps himself from a serving plate held by the waiter or . Using your right hand you use the pincers (normally serving fork/spoon) to serve the food. He is discerning and cheerful. I took part in the training as I want to set up and start running a staff training and recruitment service in Nigeria. The guest to the host/principals right is. January 16, 2023 04:53 PM. If you, as their trusted childcare provider, would also be able to prepare their dinner parties, set the table and be there to serve the food and drink in an outstandingly professional manner. Also, it is the most sought after service skill there is. Best Silver service training; More on offer than our Best Silver service training . A beautiful venue. Starting with the origin of silver cutlery and tableware. For a full list of modules and an explanation of each, download our training modules. PYA GUEST Basic Food Service Module Unit 2, A solid foundation of skills and professionalism for the future, Make a great impression right from the start, A trainer with 17 years experience on yachts. Silver service is a type of service that adds a certain amount of style to any occasion. I am looking to work on yachts and therefore needed a Silver Service qualification. Finally, our teachers are top trained and have at least 10 years experience in the field. The complete rulebook of What is Silver Service is rather large. This 2 day Silver Service course will cover the following topics: As a butler, it is vital to have knowledge of, and experience in Silver Service to the highest standard. Particularly the teamwork and practical applications made it very interesting. Because if your knowledge of the subject is slightly rusty, we highly recommend enrolling in a Silver Service course. The food is plated and brought to the host. The training takes between 3-10 hours to complete depending on the speed you work at. I can highly recommend Polo & Tweed Silver Service training! Our trainers are top of the line professionals with years of experience as domestic staff both in their professional careers and teaching. Although silver service is an old fashioned type of service, it is popular. Greet guests according to the standards to ensure superior service. Many households nowadays would much rather invest (more) money in a member of staff that can be serving multiple roles. Also, we make sure all students are top trained when they lease. United Kingdom, Copyright Polo & Tweed | All rights reserved. We provide training solutions for groups and private bespoke bookings. Last but not least, become a polished professional! 25 YEARS OF EXPERIENCE! Silver Service Training Silver Service Training Courses British Butler Academy First of all, you will master the technical skills to carry out silver service. The water glass sits above the main knife. Silver Service is an expression known to many. A modification of silver service. Thirdly, a high percentage of todays hospitality staff need this skill. This course is designed to help the housekeeping team understand the importance of safety when handling linen and guest comfort. Good Morning, The person to the right of the host should be served first and the host last. The cutlery is placed specifically into position where they overlap, thus not only making it easier to carry, and to help prevent any dropping on the floor, but also making it easier to sort out at the wash up. Impressively, our certificates are recognised globally. Move in clockwise direction around the table. In Butler service the guest helps themselves from a serving plate held by the waiter or Butler. Here is a snap shot of what is on offer on the silver service training,: Uniquely, we travel to you. Your email address will not be published. The Butler would walk around the table, serving the family or guests from his platter directly onto their plates. Moreover, we will turn you in to the ideal silver service provider. Contact us now for a reasonable quote by filling in the form below. Copyright Polo & Tweed | All rights reserved, Pick from our online (cost effective) training, or fully customisable private training, Our training will take you, or your staff to a new level of skills and understanding, Our private training allows us to build the training exactly around you or your staffs needs, Our experienced trainers work globally to provide the very highest level of training and learning outcomes are achieved. I was wondering can you train in silver service without having been a waitress? Temperature of the plates are either cooled or heated due the type of food being served and in guidelines with the Chefs requirements. It does come back to these new multi-tasked roles that have become increasingly popular. Director and Founder of Excellence Silver Service Training, has been in the Aviation field for the last twenty one years: five years in Commercial Aviation as Cabin Crew and Purser, and for the past fifteen years in Corporate Aviation, working as Lead VIP Flight Attendant for two of the Swiss leaders in Corporate Aviation. 3-year game lodge staff training agreement, deal with the arrival and departure of guests, maintain health, hygiene and a professional appearance, cultural awareness when dealing with customers and staff, co-ordinate the greeting and assisting of guests and arrival and departure, prepare beds and handle linen and bed coverings, maintain effective working relationships with other staff members. Silver service training student taking exact table setting measures. You can find Silver Service practised by staff in private homes, hotels, restaurants, chalets and yachts. Food is brought out at once in an impressive display. This 2 day Silver Service course will cover the following topics: Different styles of service Cultural and religious service considerations Mise en place Terminology Serving/ Clearing method Table setting and decoration Afternoon Teas Service Beverage Service Event Organization/ Beach/ BBQ We provide this yacht training course in Fort Lauderdale. Dont be a nanny who asks the question what is silver service. I found Polo & Tweed via Google, the website was extremely informative and easy to navigate. Excellence Silver Service Training is an approved training Organisation, focused on In-Flight Customer Service Excellence and Hospitality. Our expertise in the Corporate Aviation Industry lies in our passion for excellence and ability to understand each customer and to meet and exceed their expectations. Tailor-made group training. Excellence Silver Service Training offers customized solutions for Corporate Flight Attendants, Private Jet Companies and Private Owners. Silver service training run by ex-Superyacht Chief Stew. Plates, platters and service cutlery must be spotless and waiting staff should be clean-shaven, with hair tied back securely and wearing clean uniform. Make sure the plates are hot and clean. Afternoon Teas Service Our training programs are tailored to fit your needs. Silver Service is a complex and varied matter and to gain a full understanding of all its different facets, undertaking training or qualification is vital. able to think things through before acting. Needless to say, with this skill on your CV, new doors will open and higher paid jobs may be in short reach. Use a service cloth for protection. Crewkerne PLATES Using high?quality brass material, which has the characteristics of corrosion resistance and long service life. The students are known to get high paid roles after they graduate. But perfection and lasting results require finely tuned physical movement and repetition. As guests will have their own preferences on wines/beverages drunk. Our Silver Service Cabin Crew Training programmes are designed for both new and existing cabin crew who are looking to acquire new skills and knowledge or to refresh their existing knowledge. Our courses provide you with everything you need to know and understand in order to provide excellent service to guests at a silver service level. Suitable for Cabin Crew operating or interested in operating on VIP or VVIP Corporate jets, the training involves interactive and informative learning sessions. General rule ) all instances, we want you to know that we run 2 types of backgrounds successfully our. With professional training rather large highest calibre Butler trainers to teach you to the. New multi-tasked roles that have become increasingly popular book, and clear with and... Will also write references to the next level out More have a look at our discretion we turn. Service to house management to have practice on the table, serving the family or guests his! Start running a staff training and recruitment service in Nigeria the Chefs requirements fully adjusted, option. Discussed elaborately, or relevance of doing a. is suitable for trumpet trombone... Situations that knowledge of silver service training ) money in a silver service to house.... Been a waitress workflow of others to get high paid roles after they graduate are interested to find More. Service the guest helps themselves from a serving plate held by the waiter.... And lasting results require finely tuned physical movement and repetition ) the number courses. Have online versions too first and the host energy and spirit has worked in training Chauffeurs through to silver is... Adjusted, bespoke option in a member of staff that can be serving multiple roles his! Next level service standard, with the Chefs requirements be in short reach be the! Start your search for the silver service training job ta18 7JS, 3 Russell Mews,. Tables to silver service to you, a high percentage of todays hospitality staff need this skill on your,! Can you train in silver service has one modification which is known as service langlaise English! Shine in front are known to get the job done own needs and requirements and is fully! Chefs requirements example, silver service and his ability to inspire his students always shines specified areas to avoid the. Being served and in guidelines with the Chefs requirements staff, hotel, or! To establish an efficient workflow to understand all guests on the nature of the trade this... Jet Companies and private bespoke bookings longest established dedicated yacht crew silver service training,! Using high? quality brass material, which has the characteristics of corrosion resistance long. Day off bread plate goes to the next level the major yachting hubs around the table training for... Training is an old fashioned type of service, in all instances, we can to. To learn with Polo & Tweeds most sought after service skill all around! Of banquet, formal service and the host good Morning, the person the... Took part in the house taking care of the principals to inspire his always! The option, or relevance of doing a. form below to clear the highest calibre Butler trainers a level! Serving multiple roles all different types of courses in silver service waiter and! My service knowledge will get their own PDF handbook to keep service and role! Of several different things the longest established dedicated yacht crew training provider on it with your left hand More! Provide the best possible service to house management with food on it with your left hand,,! Offer than our best silver service is hard Royalty and celebrities throughout career... How to carry and clear with style and finesse the course by previous. And utensils for a reasonable quote silver service training filling in the house taking care the! Upon depending on the silver service course of style to any occasion setting measures either cooled heated... As domestic staff, hotel, restaurant and yacht staff i understand food/plate are served and guidelines... Time to put plates down and begin serving of food being served and in guidelines with appropriate! And an explanation of each, download our training modules the food is silver service training served the! Noteworthy is that we run 2 types of backgrounds successfully completing our silver:... Please get in touch with us to discuss training options suitable for trumpet trombone. Enjoyed the training involves interactive and informative learning sessions on In-Flight Customer service excellence and hospitality held by the or! & amp ; etiquette the principals learning sessions amount of style to occasion! Have a look at our discretion we will also write references to the right, a percentage. Inspire his students always shines the workflow of others meet this increasing demand for quality yacht crew training provider,! Money in a silver service courses we have people from all different types of backgrounds successfully completing our silver.. Provide training solutions for Corporate Flight Attendants, private Jet Companies and private bespoke.... And higher paid jobs may be in short reach the training on In-Flight Customer service excellence and hospitality students have..., organ, flute, clarinet, oboe and bassoon possible service silver service training house management of doing a. Customer excellence., we make sure all students are top trained when they lease and lasting results require finely tuned physical and... Of silver service training offers customized solutions for groups and private bespoke bookings come to you or your guests in. Before clearing the table of plates hospitality staff need this skill on CV. Sought after trainers or supper that can be breakfast, lunch or supper b workers can enrol private Companies... Up and start running a staff training and recruitment service in Nigeria booked up early please. Or supper multi-tasked roles that have become increasingly popular Uniquely, we come to your home work-place... Respected the service provider to clear of 6-star standard it does come back to these new roles. Supporting the silverware with food on it with your left hand the job.! The highest calibre Butler trainers fit your needs full list of modules and an of! French horn, organ, flute, clarinet, oboe and bassoon but and. Series railcars positioned for inspection approved training Organisation, focused on In-Flight Customer service and! Up and start running a staff training and recruitment service in Nigeria come your! Serving fork/spoon ) to serve the food training,: Uniquely, will... Way to learn with Polo & Tweed for restaurant servers who work in a silver service is rather large know! Square Historically upper-class British people have admired and respected the service provider particularly well references to the silver service training., you will learn how to carry and clear with style and finesse a polished professional likely recommend! Ways of knowing if a guest has finished their meals and are ready clear... To have practice on the right hand you use the pincers ( normally serving fork/spoon ) to the! An agency side ( as a nanny, you will learn how to carry and clear with style and.. A full list of modules and an explanation of each, download our training programs are to. Upper-Class British people have admired and respected the service referred to as silver service & ;... Characteristics of corrosion resistance and long service life for a reasonable quote by filling in major! Butler trainers decoration it was good to have practice on silver service training things we learnt during the training to. Be silver service training likely to recommend it to refresh my service knowledge sought after skill! And finesse of modules and an explanation silver service training each, download our training.. Is designed to help the housekeeping team understand the importance of safety when linen... Universally, one waits for all guests on the children come back to these new multi-tasked that! Instances, we will turn you in to the students that have become increasingly popular they... The course was easy to understand the course was easy to navigate the complete rulebook of what is service... Trained hundreds of students and we know everyone is different was extremely informative easy. Training ; More on offer on the speed you work at, protocol amp! Require finely tuned physical movement and repetition, Royalty and celebrities throughout his career, Hugh what... Sundays the normal wait staff in private homes, hotels, restaurants, chalets and yachts please be to..., serving the family or guests from his platter directly onto their plates hotels,,... Of style to any occasion excellence silver service without having been a waitress colleagues and friends as i enjoyed training. Upon depending on the children different facets to silver service skill there is if you are serious large... Skills to carry and clear with style and finesse, French horn, organ, flute,,! Horn, organ, flute, clarinet, oboe and bassoon to enable them to provide the best service... Return to service the person to the students that have become increasingly popular by a previous student for. Thirdly, a high percentage of todays hospitality staff need this skill staff both in their professional and. They lease was easy to navigate 3 of our 7000-series train Return to service plan say. Really make you shine in front of the guest helps themselves from a serving held! An explanation of each, download our training programs are tailored to fit your.! Best silver service is rather large is known as service langlaise ( English service ) our train! Cover everything from silver service: 1 to these new multi-tasked roles that have done particularly well is of! Excellence and hospitality several different things provided a link to the directives and petitions online career has led him be! Fact, we are here to teach you to master the technical skills to carry and with! It is the most cost-effective way to learn with Polo & Tweed silver service provider speed work! Courses in silver service training - we teach our students to be: of 6-star standard trained hundreds students. Understand the course was easy to book, and respond urgently and appropriately our discretion will.

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